Kolan Hospital

Patient Rights Management


1. Right to Benefit from Services
Every individual who applies to our hospital has the right to benefit from all services without discrimination of language, religion, race, or sect, and to be informed about the diagnosis and treatment opportunities offered by our hospital and how to access these services.

While the patient is in the process of diagnosis or treatment in our institution or a center contracted by our institution, he/she may request that his/her procedures continue in another institution. Patients have the right to request pain relief. All patients have the right to have their pain assessed and treated.
2. Right to Information and Consent
Our patients have the right to receive full information about their health status in a language and method they can understand, including the proposed medical interventions and the potential risks or benefits of each intervention, the alternatives to the proposed interventions, the consequences of not having treatment and the process to be progressed. Our patients have the right to decide on the treatment to be applied after being informed about issues such as the risk of serious side effects, risk of death, problems related to convalescence, and chances of success, except for medical and legal obligations. If our patient uses this right, he/she is deemed to have accepted that he/she consents to the procedures to be performed. Our patients have the right to receive information about the correct evaluation and treatment of pain. Our patients and their families have the right to receive information about how to choose to donate organs and other tissues.

Our patients have the right to be informed about how they can participate in clinical research and experiments conducted in the hospital, and patients who agree to participate have the right to receive information about how they and their families will be protected. Our patients may examine and take a copy of the medical records containing information about their health status, either directly or through their proxy or legal representative. Except for the cases required by the provisions of the relevant legislation and the measures to be taken by the competent authorities according to the nature of the disease, the patient may request that no information about his health status be given to him or his family or relatives.
3. Right to Recognise, Select and Change Personnel
Our patients have the right to know, choose, and change the identities, duties, and titles of physicians, nurses, and other health personnel responsible for their treatment.
When the rights to choose the personnel, change the physician, and request consultation are used, the fee difference determined by the legislation is covered by the patient who uses these rights.
4. Right to Elect and Change the Board
Our patients have the right to choose and change the health institution and organization, provided that the procedures and conditions stipulated by the legislation to which they are subject are complied with. The patient may change the health institution provided that it is by the referral system determined by the legislation. However, the patient must be enlightened by his/her physician about whether changing the health institution will lead to a life-threatening situation whether his/her illness will be aggravated or not, and that there is no medical inconvenience in changing the health institution in terms of a life-threatening situation. Except for emergency cases, those who are affiliated with any social security institution and do not comply with the referral chain stipulated by the legislation shall pay the difference in the fee themselves.
5. Right to Refuse and Stop Treatment
The patient has the right to refuse or request the cessation of the treatment plan to be applied or applied to him/her, except in legally mandatory cases, and the responsibility for the negative consequences that may arise belongs to the patient. The possible consequences that may arise in case the patient refuses the treatment are explained by his/her physician and a written document is obtained that he/she has understood. If the patient refuses the treatment with a documented refusal, his/her relationship with our institution is terminated. A patient who has previously refused treatment has the right to receive the necessary medical care and treatment in case of re-application.
6. Right to Privacy (Confidentiality)
Our patients have the right to receive service in an environment suitable for privacy during the entire treatment process. The health status, medical condition, and personal information of all individuals who apply to our hospital are protected in a way that will remain confidential even after death. This information belonging to the patient can be disclosed upon the patient's explicit consent or the express request of the court.
7. Right to Dignity and Respect
Our patients have the right to be examined and treated in a respectful, compassionate, and friendly environment by protecting their reputations at all times and under all circumstances.
8. Right to Request Consultation
The patient has the right to request a consultation with a specialist from a different branch if the patient requests and accepts additional payment.
9. Right to Request Second Opinion
The patient has the right to receive information about his/her health condition from other physicians working in the same branch other than the physician who deals with his/her treatment.
10. Right to Fulfil Religious Obligations
Our patients have the right to fulfill their religious obligations freely, irrespective of their religion, and as long as this does not interfere with treatment. To the extent that it can be provided, the patient has the right to bring a clergyman, either at the patient's request or, in the case of a patient in agony, the patient's legally authorized representative, to give advice and prayers according to the patient's religious needs.
11. Right to Patient Safety and Security
Everyone has the right to expect and demand to be safe in a health institution. Necessary measures are taken by our hospital to protect and ensure the safety of life and property of patients and their relatives such as visitors and companions. If necessary, our patients have the right to request additional protection other than the security provided by our hospital, provided that they pay the cost. In our hospital, appropriate protection measures have been taken for children, disabled individuals, and the elderly (alone, in need of care, unaccompanied).
12. Right to have a Companion and Visitor
Our patients have the right to accept visitors and have a companion to the procedures and principles determined by our hospital.
13. Right to Report Complaints / Opinions and Suggestions
The patient has the right to have his/her complaints taken into consideration, to initiate, review, and finalize the complaint mechanism, and to be informed of the result. Our patients have the right to report their complaints regarding patient rights to the relevant Patient Rights Unit, administrative authority, or Ethics Committee of our hospital, without prejudice to the right to apply to the relevant professional organizations and courts by Law No. 6023. The patient has the right to apply to the highest administrative authority of the place where the health institution is located in case no solution is found by the relevant administrative authorities or ethics committees or if the patient does not accept the solution regarding his complaint.
14. Health Organisation Rules and Practices
Our patients have the right to be informed about the hospital rules and practices to be applied to them. The patient has the right to request correction of the data related to the disease and treatment process that do not comply with the original in the medical records.
15. Examination and Treatment Fees
Our patients have the right to learn the treatment service fees before the treatment and to request and receive a clear and detailed invoice of the fees paid for the service they receive later.


1. Giving Information
The patient must give complete and accurate information to the physicians and nurses in charge of providing medical services to him/her about his/her current complaints, previous illnesses, whether he/she has been hospitalized during these illnesses, the treatments applied, the medications he/she uses and his/her health.

The patient must inform the authorized physician of any unexpected changes that occur during and after treatment.
2. Compliance with Recommendations
Our patient is also obliged to comply with the treatment plan recommended by the physician responsible for his/her treatment and to accept the fulfillment of the care plan by the relevant health personnel by the instructions of the physician.
3. Refusal of Planned Treatment
Our patient is responsible for the consequences of refusing the treatment planned by his/her physician.
4. Compliance with Health Institution Rules
Our patients are responsible for complying with the rules and practices of our health institution.

5. Respect
Our patients are responsible for acting according to the measures and rules to be taken by the hospital in disturbing situations such as noise, visitors, and smoke that endanger patients and their relatives within the health institution.

6. Infection Control
Our patients and relatives are responsible for being sensitive about all measures recommended to them to prevent the spread of infectious diseases.

7. Payment Responsibility
Our patients are responsible for paying their examination and treatment expenses. Patients and relatives who deliberately damage fixtures and consumables are responsible for paying for this.

8. Patient Visitor
Our patients have the responsibility to accept as few visitors as possible at the same time, not to bring food, or drinks, not to use the belongings of other patients, and to comply with the visiting hours of the hospital. When a ban on visiting is required due to the clinical condition of our patients, it should be followed and not insisted on for a visit. In some special treatment areas such as Intensive Care units, visits are subject to the permission of responsible physicians, and visiting rules are applied differently.

  •  This statement has been prepared within the framework of the Ministry of Health Regulation No. 23420 on Patient Rights and the decisions taken in the Amsterdam Declaration.